7 Steps to Communication Success
Outline
Communication is a learned skill.
Effective two-way communication takes into account all the factors that affect the sender and receiver including the message, channel, code and the type. This process requires a vast repertoire of skills in intrapersonal and interpersonal processing, listening, observing, speaking, questioning, analysing, and evaluating.
There are many common barriers to successful communication in the modern age which compound the achievement of shared understanding. The ability to see beneath the surface and operate within the 7 step framework can make the difference between ineffectual and effectual exchanges, which ultimately impacts the achievement of our outcomes.
Who Should Attend?
This course is designed for all Executive and Personal Assistants who want to excel in their roles and have a positive impact on the people they engage with and the productivity of every communication.
Course Objectives
This workshop arms you with the techniques to gather better quality information, perform more effectively, build stronger relationships, manage people more efficiently and help others to communicate.
- Understand the factors that influence successful communication and how they affect the sender and receiver
- Master the 7 steps to communication success
- Assess the impact of intangible communication as an asset to organisational performance and profitability
Course Content
- Achieve the forgotten art of shared understanding in communication
- Understand the impact of verbal and non verbal communication and brush up on the do's and don'ts
- Study the psychology of leading and controlling conversations
- Learn 6 questioning techniques and when to use them to achieve the best outcomes
- Master the art of active and empathetic listening
- Become skilled at how to build and keep rapport when communicating with anyone
- Achieve congruence in communication with management, peers and subordinates
Your Workshop Presenter
Julia Palmer
Business Relationship Specialist
EAN Training Academy
Julia Palmer is the Managing Director of BConsulted and an International trainer, speaker and author in networking and relationship management. Now with decades of business experience in cities across the globe, Julia harnesses her expert knowledge of sales, communication and management skills to help train people in business to create more sustainable and profitable working relationships.
She has authored two books ‘Schmoozing the Globe' and ‘BUZZ' and appears regularly in TV, Radio and Print Media promoting the importance of business relationship management to corporate productivity and personal success.
Duration
Three Hour Workshop
Price
EAN Members: $445.00 + GST
EAN Associate Members & Non-Members: $595.00 + GST
Please contact Katrena Friel at BSI Learning on 02 9215 0196 to discuss your program needs.