Advanced Relationship Management
Outline
Did you know... 75% of people admit that their existing business relationships and networks do not support the results that they need?
Every single one of our jobs hinges on the relationships we make and manage - at every level. We create and manage these connections to fulfil our job description and achieve our goals in business and in life.
This is no less true for EAs and PAs than your executives, sales and marketing staff or strategic business development managers. Anyone who is responsible for managing internal projects and needs to achieve departmental or even cross-departmental buy in or support, anyone who manages external relationships with suppliers or contacts, or anyone who interacts with client representatives at any level - they all need to manage their relationships.
This course is designed to help you understand how important it is to have a strategy and plan for managing every relationship and give you the skills to do so every time you interact with colleagues, clients or suppliers.
Who Should Attend?
This course is essential for every EA or PA, irrespective of their level. Managing relationships is possibly the most essential skill in the modern business environment.
Course Objectives
This workshop is designed to ensure that you achieve excellence in Network Relationship Management (NRM). By the end of this interactive session you will be able to:
- demonstrate the links between effective communication and NRM
- better understand how your world connects to someone else's
- organise and manage an increasing web of people and agenda's
- get more out of each phone call, email and face to face interaction
- effectively influence outcomes to help achieve your goals
Course Content
Develop a personalised strategy to apply to your network
- Be more efficient on the telephone
- Increase influence during meetings
- Get better results from your communication with internal and external stakeholders
Gain an understanding of how to communicate using varying styles so that interactivity is powerful
- Identify and recognise people's preferred styles to communicate more effectively with them
- Identify with and apply emotional intelligence
- Effectively convey and communicate ideas
Apply the 3 step relationship building formula to each connection
- Learn how to maximise the relationships in your network for goal attainment
- Strengthen the relationships in your network to achieve mutually beneficial results
- Discover ways to celebrate, evaluate and manage your connections
Your Workshop Presenter
Julia Palmer
Business Relationship Specialist
EAN Training Academy
Julia Palmer is the Managing Director of BConsulted and an International trainer, speaker and author in networking and relationship management. Now with decades of business experience in cities across the globe, Julia harnesses her expert knowledge of sales, communication and management skills to help train people in business to create more sustainable and profitable working relationships.
She has authored two books ‘Schmoozing the Globe' and ‘BUZZ' and appears regularly in TV, Radio and Print Media promoting the importance of business relationship management to corporate productivity and personal success.
Duration
Three Hour Workshop
Price
EAN Members: $445.00 + GST
EAN Associate Members & Non-Members: $595.00 + GST
Please contact Katrena Friel at BSI Learning on 02 9215 0196 to discuss your program needs.