CORPORATE TRAINING  / Personal Development  / CEO of My Life

 

CEO of My Life Pty Ltd

 

Training Overview:

Four half day sessions to address the following:

• Self Management
• Outstanding Customer Service
• Effective Communication Skills
• Managing Change

 

Plus one day Management Stream:

• The Potential of Excellent Leadership

 

Self Management

If you were given the job of being CEO of a high value organisation - how would you run it?  What strategic direction would you put in place, what processes, systems, checks and balances?  Would you make sure your team were accountable for their results - on a regular basis?  Would you measure performance, activity levels and outcomes?

 

Well guess what?  You are the CEO of My Life Pty Ltd!

 

This highly focussed workshop is designed to assist staff at all levels to recognise the difference between the doing daily tasks and goals and the achieving!  Participants will reveal their own personal values and align them with workplace values identifying similarities and differences.

 

Course Content:

 

• My business - my life
• My life values
• The Pareto Principle for time - 80:20 rule
• Me Management - Proactive vs Reactive Behaviour
• Planning - recognising a goal
• Getting SMART - how to set big goals and translate these to daily goals
• Projects - tasks break down and Gantt charts
• Time perceptions, changing the way we look at an use time
• How much is my time in My Life really worth?
• Daily planning
• Busting time wasters
• Action planning and responsibility for change
• Creating and becoming accountable for My Life

 

 

Outstanding Customer Service

Customer service can be ‘pretty good' yet this is a long way from ‘outstanding'. 

 

This workshop will explain the psychology that governs customer behaviour and what drives the customer and their needs.  Participants will learn how to identify all customers, both internal and external and learn techniques to resolve customer complaints.  An interactive workshop with real case studies and examples aimed at resolving differences /clashes in a way that professionally upholds the organisation's image.

 

Course Content:

 

• Who are your Customers?
• Why is it important to calm upset customers?
• Why do customers get upset?
• Effective ways to resolve the conflict
• Using the right language
• Viewing the customer differently
• Handling Upset Customers effectively

 

 

Effective Communication Skills

In the world today we often need to be subtle in our communication to get the optimum results we want.  More and more businesses are looking for good people and the definition of ‘good people' is usually based on their communication skills.

 

All too often however, no matter how well we think we are communicating we get unexpected, indifferent or even downright hostile feedback.  In these events, focusing on the desired result and on the other persons needs may or may not help to recover the situation.

 

This workshop is designed to address communication, both non verbal and verbal, improve listening skills and manage behaviours in self and others.

 

Course Content:

 

• Communication beliefs and myths
• Verbal and non verbal communication
• Managing your emotional state
• Identifying different personalities (using DISC)
• Perspectives - theirs, yours and ours
• Attention and intentions - yours and theirs
• Building rapport and keeping it
• Figuring them out - how are they wired?
• Putting it all together

 

Managing Change

The saying goes that nothing in life is certain except death and taxes. In the business world we can also say that nothing is as certain as change.

 

This workshop will introduce the model of The Change House.  The Change House is a simple-to-relate-to "4 room model" of human attitudes within a personal or corporate context, which assists with understanding and preparing an organisation for change at all levels.

 

The Change house was developed by Professor Claes Janssen of Ashridge Management School in the UK as a powerful model to assist organisational change.

 

At its most simple the Change House is a model which suggests that we all, as individuals, teams, departments, divisions, and organizations, inhabit a world which consists of four rooms in a house. Unlike our own houses, where we can often go from room to room in a flexible sequence, often through a multitude of doors, the Change House has only two doors per room and we must proceed from one room to the next in a prescribed sequence.  This workshop is fun!

 

Course content:

 

• Overview of Change
• Contentment and Complacency - Problem identification
• Denial and Denigration - Problem ownership
• Confusion and Chaos - Solution implementation
• Renewal and Revitalisation - Solution generation
• Rules and Laws of the Change House
• Mapping the Change House with you and your organisation
• Death in the Change House
• What we say and do and sing!
• Accepting and working with changes

 

All workshops are delivered using activities, humour and fast paced training to give your team an optimum learning outcome.

 

The Potential of Excellent Leadership

 

Some people are ‘born leaders' while others learn how to become leaders.  Whatever your style, or the way you became a leader - leaders can be good or leaders can be excellent!  Excellent leaders show an understanding of others, use empathy and coach people while directing, leading and guiding a business through all weather conditions!

 

Becoming an excellent leader is a skill, and this one day workshop will bring out the very best in the participants, introducing them to skills they can take away and put into practice immediately.

 

Course Content:

• Understanding staff and their roles
• Performance management vs performance punishment
• Authority vs responsibility
• Leading the team while being a team player
• Working with your team to gain outstanding results
• Action plans for today!