Developing Your Assertiveness
Outline
Being assertive when dealing with colleagues, suppliers or other industry contacts and, most importantly, with senior executives, doesn’t come easy to many EAs and PAs.
But being assertive doesn’t mean you always get your own way, nor does it mean you have learnt how to speak your mind without fear of impunity. Being assertive is about ensuring that at all times you have the interpersonal and relationship skills and confidence to ensure that your viewpoint or opinion is at least heard and understood.
Importantly, once you develop assertiveness skills, you will discover that naturally the relationships you develop with others around you are more open, honest and consequently more two sided and mutually beneficial.
This course builds the skills and techniques to ensure you achieve the outcomes you want in a wide range of challenging situations.
Who should attend?
The course is for ALL Executive and Personal Assistants who wish to improve their personal effectiveness by learning and applying the techniques to develop a more confident approach in all situations. If you are looking to progress within your existing or any other organisation and need to develop the skills that will get you noticed and your viewpoints understood, then this is a must attend course.
Course objectives
- Define and understand assertiveness and behaviour style
- Recognise the benefits and value of assertive behaviour versus other types
- Integrate assertiveness techniques
- Boost your confidence and build your self-esteem
Course content
- Finding the ability to assert yourself
- Assertiveness self-assessment
- Defining assertiveness
- The main uses for an assertive attitude
- The limitations of an assertive attitude
- Acknowledging mutual rights
- Worries about being assertive
- Deciding to change
- Making progress
- Persuasive communication
- Self-assertion techniques
- Saying No
- Handling aggression
- Countering manipulation
- Getting someone to change their behaviour
- Handling criticism
- Handling our emotions
Your workshop presenter
Katrena Friel
Principal Consultant, Learning and Development
Katrena Friel is one of the brightest minds in training, coaching and corporate consulting today.
She incorporates three key aspects being life-transforming skills, training and professional development programs as well as professional coaching and mentoring. She specialises in personal development. Her sound knowledge of business, plus her ability to put ideas into action through planning, training and development ensures her client's success.
For over 20 years, she has contributed to the success of thousands of companies in most industries, consulted to hundreds of entrepreneurs and guided thousands of individuals - inspiring them to their next level of development. She holds formal qualifications in Business, Management, Advertising, PR and Marketing and is a Master Practitioner and Train the Trainer of NLP (Neuro Linguistic Progamming).
Katrena's life purpose is to cultivate solutions that develop creativity, leadership and communication skills for a leap frog effect in people's lives.
Duration
Duration: Three hours
Price
EAN Members: $445 plus GST
EAN Associate Members & Non-Members: $595 plus GST