Emotional Intelligence at Work
Outline
Personal Mastery in Emotional Intelligence. What is it and why does it matter?
Emotional Intelligence (EI) is the ‘street smarts' in you reflecting your ability to deal successfully with other people, your feelings, and your everyday work and social environment.
EI has now joined IQ as a measure of intelligence. Your success in life is now being predicted by both types of intelligence.
Unlike IQ and many aspects of personality, your Emotional Intelligence can be significantly improved at any stage of life. By improving your Emotional Intelligence you will be better able to positively influence both your overall performance and well-being, and get incredible results from your work and life.
Emotional Intelligence matters most in times of change. It is a measure of your ability to recognise and manage your own feelings and those of others, to work effectively with other people (staff, colleagues and customers) to produce results and create profitable business relationships.
Whereas IQ is relatively fixed, Emotional Intelligence is learned and therefore can be improved and developed. That is why this course is a must for anyone seeking to get ahead at work and in life, especially those in an EA leadership role.
Who Should Attend
Success as an EA doesn't come easy. To thrive within the upper echelons of business you must be able to work effectively with all kinds of people and forge strong business relationships irrespective of
personality types. This course is designed for all EAs and PAs given the intimate and often intense
nature of the many relationships they have to be able to manage.
Course Objectives
This Emotional Intelligence program will provide you with invaluable insights and strategies that will enable you to improve the way you demonstrate your leadership skills.
- Enhance your leadership skills
- Become a better coach
- Improve business relationships
- Recognise other people's emotions faster
- Respond appropriately
- Deal with conflict effectively
- Identify your own strengths & weaknesses
Course Content
- Understanding Emotional Intelligence
- Learn how Emotional Intelligence influences your leadership potential.
- Enhance your Emotional Intelligence capabilities
- Refine your Emotional Intelligence Skills
- Increase your leadership potential
Your Workshop Presenter
Katrena Friel
Principal Consultant, EAN Training Academy
Katrena Friel is one of the brightest minds in training, coaching and corporate consulting today.
She incorporates three key aspects being life-transforming skills, training and professional development programs as well as professional coaching and mentoring. She specialises in personal development. Her sound knowledge of business, plus her ability to put ideas into action through planning, training and development ensures her client's success.
For over 20 years, she has contributed to the success of thousands of companies in most industries, consulted to hundreds of entrepreneurs and guided thousands of individuals - inspiring them to their next level of development. She holds formal qualifications in Business, Management, Advertising, PR and Marketing and is a Master Practitioner and Train the Trainer of NLP (Neuro Linguistic Progamming).
Katrena's life purpose is to cultivate solutions that develop creativity, leadership and communication skills for a leap frog effect in people's lives.
Duration
Three Hour Workshop
Price
EAN Members: $445.00 + GST
EAN Associate Members & Non-Members: $595.00 + GST
Please contact Katrena Friel at BSI Learning on 02 9215 0196 to discuss your program needs.