Essentials of Management
Overview
Understand the role of the manager as a leader and a decision-maker and learn proven techniques that will help you achieve your objectives.
Who should attend
Managers or team leaders, from all backgrounds, who want to get a better understanding of the keys to management.
Course objectives
By the end of this practical program, you will be able to:
- Clearly define the role and the responsibilities of the manager
- Identify the factors that will make your team succeed and help you achieve your goals
- Lead and motivate your team to ensure performance
- Handle difficult situations and difficult people and overcome conflicts
Course content
Define your Role and Responsibilities as a Manager
- Identifying your Role and Responsibilities as a manager
- Defining your objectives
- Identifying your management style
- Assessing the impact of your leadership and management style on relationships
Motivate your Team and Build Team Spirits
- Building the desire for results
- Setting objectives and ambitions for the team
- Providing recognition and feedback
- Appraising your staff
Effective Team Communication
- Communicating with impact
- Overcoming barriers and resistance
- Communicating more assertively in team meetings
Handle Conflicts and Overcome Difficult Situations
- Anticipating and identifying obstacles
- Solving conflict situations with diplomacy
- Master the decision-making process
- Dealing with difficult people
Duration
Two day workshop
$965.00 + GST per person
Training Delivery Options
- Single public program booking (two day workshop)
- Price for in-house program available on request
- One on one or Small Group Corporate Coaching available
Please contact Katrena Friel at BSI Learning on 02 9993 0703 to discuss your program needs.