Essentials of Management
Outline
Most modern EAs are in essence ‘managers without specific portfolio'. Essentially they manage ‘Executive Operations' - the tasks, projects and activities of the executive or executives they work with. Sometimes with direct reports of their own, often managing specific projects or project teams, either way the role now involves much greater management ability than in past generations.
This course introduces those who may have found themselves in the role of a manager but with no formal training to some basic management theory and essential guidelines to being a more effective manager.
Everyone approaches management in a different way - an unavoidable result of personality type. But we can all learn how to manage others irrespective of our own management style or theirs.
No course can teach what many managers have been struggling to learn over many decades. But with the fundamentals you will be able to return to your office and the teams you work with having gained some solid grounding in management theory and some great tools and guidance for use as your management role develops.
Who Should Attend
If you are an EA or PA who already manages a team of staff or at various times gets thrown a project and a project team to manage then this course is a must for you. Management is probably the hardest
lesson to learn in business. Everyone gets it wrong at times but if you focus on some solid ground rules and follow some simple advice then throughout your career you should be able to get it right more often
than not.
Course Objectives
By the end of this practical program, you will be able to:
- Clearly define the role and the responsibilities of the manager
- Identify the factors that will make your team succeed and help you achieve your goals
- Lead and motivate your team to ensure performance
- Handle difficult situations and difficult people and overcome conflict
Course Content
Define your Role and Responsibilities as a Manager
- Identifying your role and responsibilities as a manager
- Defining your objectives
- Identifying your management style
- Assessing the impact of your leadership and management style on relationships
Motivate your Team and Build Team Spirits
- Building the desire for results
- Setting objectives and ambitions for the team
- Providing recognition and feedback
- Appraising your staff
Effective Team Communication
- Communicating with impact
- Overcoming barriers and resistance
- Communicating more assertively in team meetings
Handle Conflict and Overcome Difficult Situations
- Anticipating and identifying obstacles
- Solving conflict situations with diplomacy
- Master the decision-making process
- Dealing with difficult people
Your Workshop Presenter
Katrena Friel
Principal Consultant, EAN Training Academy
Katrena Friel is one of the brightest minds in training, coaching and corporate consulting today.
She incorporates three key aspects being life-transforming skills, training and professional development programs as well as professional coaching and mentoring. She specialises in personal development. Her sound knowledge of business, plus her ability to put ideas into action through planning, training and development ensures her client's success.
For over 20 years, she has contributed to the success of thousands of companies in most industries, consulted to hundreds of entrepreneurs and guided thousands of individuals - inspiring them to their next level of development. She holds formal qualifications in Business, Management, Advertising, PR and Marketing and is a Master Practitioner and Train the Trainer of NLP (Neuro Linguistic Progamming).
Katrena's life purpose is to cultivate solutions that develop creativity, leadership and communication skills for a leap frog effect in people's lives.
Duration
Three Hour Workshop
Price
EAN Members: $445.00 + GST
EAN Associate Members & Non-Members: $595.00 + GST
Please contact Katrena Friel at BSI Learning on 02 9215 0196 to discuss your program needs.