Interpersonal Skills
Outline
Understanding and interpreting interpersonal communication is an important skill for all Executive and Personal Assistants to develop. The one constant in every EA and PA role is the need to deal effectively with people, as few roles touch or interact with as many different types of people at so many different levels within business as the EA or PA. The primary objective of this session is to help you to understand yourself better and in so doing gain a better understanding of the people you work with.
Who Should Attend
ALL Executive and Personal Assistants who are interested in enhancing their emotional intelligence through exploring their current communication style and its impact on others and how others may perceive them.
Course Objectives
§ Explore how perceptions shape our view of others
§ Interpreting your own interpersonal communication
§ How to interpret the Interpersonal style of others
§ Look at ways to use your interpersonal style to improve your performance
Course Content
§ What influences behaviour?
§ Perception and interpretation of people
§ Background information on interpersonal skills
§ Assertiveness and responsiveness
§ Interpersonal Styles model
§ Recognising the styles
§ Managing the styles
§ Using the styles
Introducing Your Workshop Presenter
Katrena Friel
Principal Consultant, Learning and Development
Duration: 3 Hours Dates & Venues: Refer to EAN Website ExecAssist.com.au EAN Members: $445 plus GST EAN Associate Members & Non-Members: $595 plus GST For more information or to book this program with BSI Learning:Details
02 9215 0196 
katrena.friel@bsilearning.com.au