Mastering Communication Skills

Outline

With this program, you use a variety of tools and techniques to develop an understanding of group dynamics and improve your communication skills. 

To say that the ability to communicate effectively is the single most important skill for those in a senior business support role may not be too great an exaggeration.

The EA or PA is often the conduit who ensures the manifestation of the desires, dreams and expressed objectives of their executive, which means that EAs and PAs must not only be adept at reading and fully understanding the overt or at times subtle or even subconscious messages from their boss but they then be able to effectively communicate these to others, including junior colleagues, other executives, clients and even suppliers.

But EAs must also be as adept at filtering up as they are filtering down, which means they must also have the skills to understand the different in those business dynamics and can adjust their communication styles accordingly.

At this level in business there is no room for those who misinterpret communication, but more importantly there is no room for those who can’t effectively communicate with all those around them.

 

Who Should Attend

This course is a fundamental and essential course for ALL EAs and PAs who need to achieve optimum results in all working situations that involve other people.

 

Course Objectives

§  Identify your personal style and how it impacts on your communication

§  Develop your communication skills in face-to-face situations and over the phone

§  Identify and overcome the barriers to effective communication

 

Course Content

Understand what Effective Communication is

§  Being aware of your communication style and how others perceive you

§  Understanding the barriers to effective communication

§  Adapting your style to that of others and different situations

 

Understand the Process of Communication

§  The characteristics of a good communicator

§  Defining verbal and non-verbal communication

§  The principles of successful written communication

 

Pillars of Communication

§  Preparation and structure

§  The role of rapport and second positioning

§  Style and delivery

 

Identify the Barriers to Communication

§  Learning from examples of failed communication

§  Identifying the emotional forces that influence the process

§  Overcoming the barriers through indispensable techniques

 

Build Effective Communication Skills

§  Identifying the key message and the needs of the audience

§  Practicing persuasion techniques to feel more confident in dealing with others

 

Introducing Your Workshop Presenter

Katrena Friel

Principal Consultant, Learning and Development

 

 

Details

Duration:            3 Hours

Dates & Venues:            Refer to EAN Website ExecAssist.com.au

EAN Members:              $445 plus GST

EAN Associate Members & Non-Members:              $595 plus GST 

 

For more information or to book a Team Building program with BSI Learning:

02 9215 0196 katrena.friel@bsilearning.com.au 

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