Mastering Your Communication Skills

 

Overview

With this program, you use a variety of tools and techniques to develop an understanding of group dynamics and improve your communication skills.

  

Who should attend

Anyone working with groups or teams who want to achieve optimum results from work situations that involve other people.

  

Course objectives

By the end of this highly practical programme, you will be able to:

  • Identify your personal style and how it impacts on your communication
  • Develop your communication skills in face-to-face situations and over the phone
  • Identify and overcome the barriers to effective communication

  

Course content

Understand what Effective Communication is

  • Being aware of your communication style and how others perceive you
  • Understanding the barriers to effective communication
  • Adapting your style to that of others and different situations

Understand the Process of Communication

  • The characteristics of a good communicator
  • Defining verbal and non-verbal communication
  • The principles of successful written communication

Pillars of Communication

  • Preparation and structure
  • The role of rapport and second positioning
  • Style and delivery

Identify the Barriers to Communication

  • Learning from examples of failed communication
  • Identifying the emotional forces that influence the process
  • Overcoming the barriers through indispensable techniques

Build Effective Communication Skills

  • Identifying the key message and the needs of the audience
  • Practicing persuasion techniques to feel more confident in dealing with others

 

  

Duration

Two day workshop

$965.00 + GST per person

1 on 1 executive coaching (one 8 hour day)

$3000 + GST

Small group training available (2-3 people - one 8 hour day)

$3000 + GST

 

  •  Ask us about our one day intensive workshop availability.

 

Special Offer

  • Call us to find out if you qualify for our special two for one offer.

 

Training Delivery Options

  • Single booking for public program
  • In-house program enquiries welcome
  • One on one or Small Group Corporate Coaching available

For more information or to book this training course with BSI Learning:

02 9215 0196 katrena.friel@bsilearning.com.au 

 

Participant Feedback:

I have been trying to find exactly the right words to cover how meaningful, relevant, amazing and unique the day of the one on one session together was but I finally gave up on waiting to produce the perfect response and decided to email you.

Maybe thank you sums it up for now. But as the days passed this week, and work got so busy and the time out for training on Monday seemed a world away, many of the issues and situations we covered are still coming back to me. I feel privileged to have had the session.

Michelle

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