Our People
We seek to employ the best with a passion for delivering the best to our clients.
Our trainers and facilitators are experts in their industry ready to service your various learning and recruiting needs. They each have a minimum of 3 years related industry experience, a minimum of 3 years training experience, are qualified trainers and assessors and work with you on an ongoing basis to maximise the training experience and assist in tailoring the program to best suit your needs. Apart from our existing team we have a bank of on-call consultants which we draw from, when formulating our response to a client's specific identified needs, to ensure we assemble a team of the most appropriate skills.
Graham Raspass
Founder and CEO
Graham Raspass MIMC, spent 17 years working for Rupert Murdoch's News Corporation in both the United Kingdom, USA and Australia. After completing his studies in Business Management and Marketing at Bristol in the UK, and a brief stint in commercial radio he joined the Leo Burnett advertising agency as a Graduate trainee. After a short time he was head hunted to join the advertising sales department of News Corp's UK newspaper operation based in Fleet Street and was ultimately seconded to Australia to work on the Murdoch flagship, The Australian.
During his time with News Corporation Graham held a wide range of executive positions including Advertising Manager of The Australian, Advertising Sales Director, MATP, Assistant General Manager, MATP and Managing Director, Cumberland Newspapers.
Since 1993 he has been Director of his own companies specialising in organisational development and change and business and performance improvement.
During his time as a corporate adviser Graham has worked with a long list of blue chip international and Australian companies. His involvement has spanned many industries including the media, IT, government, airlines, entertainment, communications, motoring, transport, distribution, retail advertising and numerous others. His involvement with these companies has been predominantly in the area of business improvement, working closely with executive management to help create exceptional organisations through cutting edge processes and approaches.
Graham's expertise lies in his ability to gain defining insight into organisational issues and work closely with executive managers to create new and dynamic futures as well as implementing the strategies that will make the difference.
Strengths & skills
Strategic Thinker
Knowledge of a wide variety of industries
Extensive real world experience
Developer of Innovative solutions
Highly developed business acumenRole for client
Strategy Development & implementation
Corporate focus and infrastructure development
Problem identification and resolution
Corporate change facilitation
Business Needs Analysis
Executive coach
Andrew Wright
General Manager
Andrew has worked for 20 years in Community Services and Health and seven years in vocational education. Andrew has a passion for education and learning, and seeks opportunities to improve community involvement and leadership by bringing a strategic approach to accredited training.
Andrew started working life as a trainee teacher but found the lifestyle in the wonderful vistas of Philip Island in Victoria much more appealing. Later he worked the Vision Australia Foundation for 10 years, and also served on local service co-ordination committees and Boards to continue his personal journey. The first hand experiences of designing and delivering services for people with vision impairments, ageing related disorders and other disabilities, then moving into co-ordination and management helped to form many of his strong views on community leadership and participation.
He has completed a Graduate Diploma in Rehabilitation Studies at Lincoln Institute (Latrobe University) then an MBA at Deakin University. Whilst completing the MBA, Andrew moved to manage community services in a regional Victorian Council, then wrote and implemented the Kennett Government's sweeping Compulsory Competitive Tendering (CCT) policies and procedures for that Council. The move into Local Government was at a time of groundbreaking amalgamations, and provided a great vehicle for a mini-thesis on Change Management in State and Local Government. The CCT role was an opportunity to be at the coalface in implementing transformational change with a conscience.
Andrew's next challenge was to lead a de-funded Skill share from zero to $6M turnover in five years as a registered training organisation by successfully applying innovative and strategic community-based marketing and development initiatives.
Andrew brings a wealth of experience, knowledge and strong community belief to BSIL, coupled with specific skills in community development, leadership and strategic planning. He lives in a small rural community with one wife, two kids, four horses, two dogs, a cat, bird, kangaroos and good friends and neighbours. He enjoys keeping in reasonable shape with swimming and a game of tennis, and likes to relax with a glass of wine and a laugh.
At BSIL Andrew aims to continue to develop and deliver leading training and development programs which help employees and businesses improve their skills, confidence and attitudes in all facets of business, work and life, and implement initiatives which impact positively on the broader community.
Katrena Friel
Principal Consultant, Learning and Development
Katrena's has a unique ability to identify and create solutions for clients that deliver lasting tangible benefits namely - innovative solutions that deliver results. A key part of her role at BSI Learning is to deliver exceptional account management to major clients and to project manage the roll out of our major national training programs.
Katrena initially develops a customised training academy for her clients and provides as required outsourced training services based on each individual clients needs analysis and skills assessments. Her aim is to manage the entire spectrum of a clients Employee and Organisational development needs via consulting, corporate training, accredited training, online learning, delivered where appropriate within a blended learning solutions.
For over 20 years, Katrena has worked in various industries including Mining, Engineering, Hospitality, Not-For-Profit sector, Events, Media, and the Corporate Training arena. Her sound knowledge of sales and marketing, plus her ability to put ideas into action through planning, project management, training and development ensures her client's success.
Sushila Richardson
Associate Manager Government Contracts
Sushila has an extensive background in Hospitality Management in Sydney operating in Food and Beverage, Front Office and Management and HR roles within 5 star hotels for 15 years.
Sushila moved into Vocational Education and Training and has 12 years experience as a vocational trainer and assessor in a variety of training organisations, and delivering to a range of clients- prisoners still in custody, Indigenous persons, long term unemployed, persons with a disability, older workers and persons from non English speaking backgrounds.
Sushila piloted a program in QLD to assist Indigenous ex offenders into training and employment and as a result of it's success the program is now successful in NSW and expanding into other states.
Since commencing with BSIL in 2006, Sushila is responsible for various government and non government contracts, and now holds a senior management position within the QLD Operations of BSIL.
Jack Fraenkel
Principal Consultant
Jack Fraenkel is a business and management consultant. He has a wealth of knowledge and experience particularly in retailing and customer service. Jack has consulted to business in the Franchise Industry as well as a variety of other industries across Australia and the UK. He has owned and operated a variety of specialist retail stores.
As a facilitator he brings over 30 years of sales, management and commercial experience to his audiences. His knowledge of customer service and sales skills was honed internationally as the general manager of the largest duty free retailer in Australia.
He holds accreditation with Thomas International in DISC Personality Profiling and this coupled with his business experience, helps Jack to help his clients build successful teams and recruit and retain the best people.
He is a regular contributor to publications such as Australian Business News, Service Station News, Franchising & Own Your Own Business, National Accountant, Print 21 and Around Canberra Magazine, on topics including, training and development, customer service, sales and marketing,
Jack is a seriously motivating and yet entertaining facilitator with a remarkable ability to share his knowledge and experience in an educational and fun manner.
Helen Dahdal
Principal Consultant
Helen has been with us over a year now and has provided much value to our organisation. She is a commercially oriented consultant with a background in chemical engineering and sound skills in training, coaching, workshop facilitation project management, and in-depth knowledge in process manufacturing. Helen has extensive experience and knowledge in Occupational Health and Safety, Hazard and Risk Assessments, Hazops and project management.
The following summarises the areas in which Helen can help your organisation:
- Process manufacturing training delivery and material development.
- Training, coaching and mentoring.
- OHS systems and solutions.
- Implementation of Management and documentation systems.
John Smibert
Principal Consultant
John has held a range of senior executive roles in the IT industry over 30 years.
These were executive management roles covering sales, marketing, and professional services across a number of business units ranging in size up to $300 million in annual revenue. John has experience in servicing a number of key industries including manufacturing, supply chain, banking, telecommunications and government. During the 30 years he has driven high levels of customer retention and growth for tier 1 accounts in global organisations such as IBM, NCR, Unisys and Fujitsu.
John has dedicated himself to designing and managing a number of significant enterprise change programs that have flattened the organisation structure and changed culture through methods such as the deployment of virtual teaming models. The outcomes have been radically improved customer intimacy and loyalty, revenue and profit. These programs have transitioned organisations to enable them to provide substantially improved value to clients and stakeholders. As part of these deliverables John has designed and/or delivered training and accreditation programs in virtual teaming, project management, sales, sales strategy, account management, managing customer value, innovation and enterprise partnering
John believes that "innovation is the lifeblood for sustaining relationships". John's focus is on helping large enterprises innovatively work together generating a mutually beneficial long term relationship.
Strengths & Skills
Business Strategy
Sales strategy & Process
Sales management
Change management
Project Management
Innovation Programs
Scorecard & MeasurementRole for Clients
Sales strategy and process change
Improving Customer value
Relationship Management programs
Value management and innovation programs
Business alignment
Enterprise partnering programs
Alan Beeston
BSc MBA CEng
Principal Consultant
Key Areas of Expertise: Implementation of Change, Identification and Introduction of Systems (non-IT), Individual and Team Coaching, Cost Reduction, Project Management, Marketing Planning, Strategy.Alan Beeston is a Chartered Chemical Engineer with an MBA. He has spent 20 plus years within manufacturing and production environments. This has included the design and installation of capital equipment, retro fits to machines and equipment, setting up new processes and installation of systems. In all instances, given the environments encountered, health and safety has been an integral part of the process.
Alan has also held a number of senior management positions, the most recent being as General Manager of a manufacturing business in the Western Sydney employing up to 120 people. As a Factory Manager, Operations Manager and General Manager, health and safety was the top priority, not only from a legal perspective, but as the expectation that all employees should be able to leave work in the same state of health that they arrived.
Denise Maree - M.A.C.E
Principal Consultant
Post Grad. Educ, Master Practitioner NLP, Hypnotherapist, Diploma in Business, TAA Assessment and Workplace Training, Certificate lV in Business (FLM), DiSC accredited, SDI accredited.
Key areas of expertise: Strategy, Leadership, Managing Change, Building High Performance Teams, Creating Self Managing Teams, Creativity & Innovation, Performance Management Coaching, Conference Speaker and Business Coach.
Denise's clients have spanned many industries including the Construction, Transport, Financial Services, Entertainment working with Roadies, Manufacturing, Retail and Hairdressing
Denise's learning journey has seen her awarded the "Commitment to Training" Award from the Construction Industry, one of 7 facilitators selected by the Queensland Government for their Sustainability conference. Denise has advised many boards and has facilitated YPO learning groups. Denise's facilitation style is participatory, fun and challenges the thinking of all participants.
Michael Cullen
Principal Consultant
Key Areas of Expertise: Leadership & Management Development, Performance Management, Individual & Team Coaching, and Business Development across the SME sector.
Following successful careers in Human Resource management and Training & Development in the retail and tourism industries and General Management within the fast paced Franchise sector Michael started his own human resources consultancy in 2005.
His passion is working with business owners and their managers to better attract, develop & retain their people through practical and business focused HR systems.
As a skilled presenter Michael's presentation style can best be described as participatory, fun and challenging.
Tony Eames
Principal Consultant
Tony's experience as a professional communicator is extensive. He began his journalistic career as a staff reporter on the daily newspaper, The Belfast Telegraph, Northern Ireland's leading daily newspaper. Later he moved to a weekly sister paper, The Larne Times, as a senior reporter.
In London, Tony trained and worked as a film editor with the BBC, mainly involved in film documentaries. After a period as book editor working on non-fiction titles for the Hamlyn Publishing Group, he returned to television to take up a contract as scriptwriter/producer with Ulster Television to launch ‘Zoom-In', a highly successful magazine program.
Migrating to Australia, Tony entered advertising, initially as account executive with SSC&B:LINTAS, and later as copywriter and then creative director with several other advertising organisations.
After three years with the Public Affairs Unit of the University of NSW, Tony was invited to join Hill & Knowlton, the leading international public relations firm, as a senior consultant in the firm's marketing division. Several years later in 1979, Tony left to start his own communications business, Eames Communications Pty Ltd.
Tony has provided writing, editorial, newsletter production and scriptwriting services for a wide range of clients, including multi-nationals (Hoover, Digital, L. J. Hooker, etc.), public bodies (such as the Australian Meat & Live-Stock Corporation, The University of New England, The Human Rights & Equal Opportunity Commission, etc.), professional services (The Law Society of NSW, Touche Ross) and various industry bodies (including The Australian Organisation for Quality Control, Motor Vehicle Industry Repair Council, the Medical Industry Association of Australia, etc).
Ray Atkinson
Principal Consultant
Key Areas of Expertise: Senior Supply Chain consultant with 35 years experience in Manufacturing, Distribution, Construction and Service Industries.
Ray has worked for 12 years in UK, Middle East, Japan, Norway and Australasia. Results based consultant, placing high value on teamwork whilst creating a sense of employee ownership of end results. A specialist in ERP Integrated planning and quality systems, Supply Chain and Process Reengineering, education, applications and associated technologies. Development of systems and Training procedures across the entire Supply Chain process to improve efficiency and instil a culture of continuous improvement. Ray is the CEO of the Central Coast Manufacturers Association, Chairman Australian Technical College for the Central Coast and a Business Mentor with the Central Coast Business mentors.
Harry Houston
Principal Consultant
Key Areas of Expertise: Management reporting from the viewpoint of profitability analysis, whether by customer, product group or channel to market.
After obtaining a Degree in Mechanical Engineering Harry worked in Ireland and the UK in a range of positions from Plant Engineer to Chief Engineer. After his arrival in Australia in 1988 Harry held a number of senior management positions such as National Manufacturing Manager, Business Manager and General Manager across a range of industries before turning to Business Consulting. Harry holds an MBA majoring in Management Accounting and an ACCA Certified Diploma in Accountancy and Finance.
Kevin Campbell
Principal Consultant
Key Areas of Expertise: Change Management, Program Management and Project Management having completed various major programs including Australia Post Retail Redevelopment program, Optus Program, Olympic Games Sydney 2000.
Through the scale and complexity of delivering the above programs Kevin has had the opportunity to build a broad experience in program/project management. Each program has its own unique challenges and each program has tested various components of the project management methodology. In all circumstances the process of delivering outcomes is a very "human" activity requiring people from different parts of the organisation(s) to develop the skills and discipline related to the processes, methodologies which in the end forms the basis upon which work outcomes are achieved. Whether one is dealing with a business unit, an in house IT function or vendors, successful project management results from developing that competence which in turn requires good communication, training and mentoring.
Sue Currie
Principal Consultant
Sue will inspire you, motivate you and educate you to create the best image for you and your business.
Sue provides successful solutions to corporate professionals on boosting and enhancing their business image and brand. Her clients range from CEO's of major associations to executive teams at corporations such as Reckitt Benckiser, Fuji Xerox, Select Australasia and Betta Stores. Sue knows that it's more than just delivering a message...it is about really living it.
Sue walks her talk. Prior to becoming a business educator, Sue spent many years in the public eye both on and off camera. She is a former television newsreader, morning show host, ABC TV publicist and award-winning public relations consultant with more than 20 years experience in the field. She has lectured in media, communication and PR at TAFE and APM Institute.
Sue is also author of Apprentice to Business Ace - your inside-out guide to personal branding. With her many years experience in the field, Sue certainly has an understanding of how to help you develop your unique personal brand to shine in business or your personal life.
Anne Wyatt
Principal Consultant
Anne is a State Registered Nurse and holds Master and Doctorate degrees in the area of occupational health and safety from The University of Sydney. She also holds a Graduate Diploma in Criminology from the University of Sydney.
She is a Visiting Fellow at the School of Safety Science, Faculty of Science, University of NSW. Anne has over 27 years of experience in the occupational health and safety field and has assisted over fifty organisations to prevent accidents and injuries and investigate accidents in order to determine what could be learned from them. She is a member of five professional associations: the Safety Institute of Australia (SIA), the College of Nursing (Fellow), the Human Factors and Ergonomics Society of Australia, the Australian Institute of Management, The International Commission on Occupational Health. She is the founding editor of the Journal of Occupational Health and Safety (Australia and New Zealand).
Carlo Caponecchia
Principal Consultant
Dr Carlo Caponecchia has a PhD in Psychology, and is a lecturer in the School of Safety Science at the University of New South Wales. Carlo's PhD concerned the relationship between stress and health. Carlo currently teaches in the postgraduate coursework programs, chiefly about safety systems and psychological hazards, including stress, workplace bullying and fatigue. Carlo also conducts research in psychological hazards at work, risk perception across several domains, and human factors. Carlo is currently involved in several applied research and consultancy projects in the energy, transport and waste-collection industries.
Mark Cowan-Aston
Principal Consultant
Mark has been a management consultant for nearly twenty years, and over this time has assisted many executives in his role as a coach.
Following a successful career in the military, Mark has held senior roles in a number of professional service firms in addition to senior line management responsibility in a global technology company. Mark's breadth of experience includes work in many different industry sectors including banking and finance,
manufacturing (heavy and light), mining, timber, government, emergency services, not-for-profit, telecommunications, and supply chain management. His deliver into these industries had been around a number of disciplines such as training and development, business process re-engineering, change management, strategic procurement, executive development and project management, and team facilitation.
Mark has committed significant time and effort over the years to developing and delivering specific programs around client needs. His particular asset is his capacity to quickly understand issues, determine appropriate interventions, and to mobilise and lead client teams to achieving the desired outcomes. He is adept at building relationships.
Mark is an experienced and valued executive coach, with clients in manufacturing, entertainment, mining and professional services industries
Cameron Jamison
Principal Consultant
Cameron is a highly motivated, creative and dynamic presenter/facilitator with ten years experience in the various industry across adult learning, coaching, sales, management and other leadership roles. He brings extensive training and development expertise, particularly in the areas of selling, developing self awareness and coaching tools and techniques.
Cameron's years in training have given him experience in front of both intimate and large groups of up to 400. As a result his style is highly interactive, adult focussed and energetic, delivering tangible learning and skill outcomes.
As a Principal Consultant at BSIL, Cameron's exceptional communication skills and passion culminate into a highly engaging presenter who leads groups by developing capability from within.
Cameron holds a Bachelor of Health Science Degree, with a focus in counselling and psychology. He is also an accredited MBTI and DiSC facilitator.
Jenni Chandler
Principal Consultant
Jenni is a marketer and communicator, with a wealth of senior management experience in business, government and education. She has been head of marketing at ANZ Bank and Monash University as well as Chief Executive of Reconciliation Australia. Her extensive consulting experience has included work with Qantas, Telstra, and the Defence Materiel Organisation, and she has has lectured in marketing, communication, and organisational behaviour.
She holds a Bachelor of Business degree with a major in accounting and is the author and/or editor of four books.
A skilled presenter, Jenni's presentation style is known as enthusiastic, engaging and effective.
Robert Watson
Principal Consultant
Robert Watson is an Executive Coach and Facilitator whose skills address organisational challenges of both Process and People in equal measures.
Over a 35 year period in Top 100 Australian companies, Robert's professional background began in engineering and then progressed into managerial roles covering almost the entire spectrum of Corporate functional areas - engineering, production, sales, quality assurance, process improvement, human resources, greenfield site establishment and information systems.
At an individual level, Robert has coached professionals who have gone on to become Executives and Directors of companies - both small and large. People have sought out and engaged Robert from as far away as Ireland, Perth and Melbourne.
On a group level, Robert thrives in team-based challenges which use his broad skills, knowledge and experience in the areas of business process improvement and leadership development. He has personally trained 375 middle and senior managers in quality improvement and strategic planning techniques in a National Corporation which went on to win the Australian Quality Award.
Then at the organisation level, Robert is one of the few people in Australia who can facilitate Process Benchmarking for performance improvement.
Robert's "keywords" include:
Skills - coaching, facilitation, offering counsel, organisational design, training, public speaking, personal development
Industry Experience - manufacturing, warehousing & distribution, franchises, not-for-profits, chemical production, steel products rolling, metals fabrication, education
Arenas - process improvement, workplace change, engineering, manufacturing, quality improvement, strategic planning, contemporary recruitment, human resource planning, onboarding and graduate programs
Style - facilitation and building of teams, empowering others, guiding people, critiquing for self-improvement
Education - Bachelor of Engineering, Graduate Diploma in Management
Apart from coaching, Robert has two special areas of expertise:
- Greenfield Recruitment: Often a Greenfield site will be seen only as an engineering project, and the employment of workers is "just another task" to be done. However, Robert is experienced in designing robust recruitment processes which deliver new starters who are aligned to the Objectives and Values of the new site.
- Process Benchmarking: For most Companies, benchmarking is knowing the magnitude of the Gap between their business and other similar businesses. Going beyond this, Robert guides businesses to close the Gap, so that performance gains are made. He does this in real-time workshops, meaning no time is wasted engaging in classroom simulations.
Suzanne Mercier
Principal Consultant
Suzanne has more than 25 years experience in creating engagement through purpose and meaning. Her background includes business strategy, marketing, branding, advertising, communication and the development of human potential.
As the first female Board Director of George Patterson Advertising and a strategy planner for the agency, she was able to generate strong engagement for leading brands in banking, food, cosmetics, animal products, beverages, fine china and crystal.
In her marketing roles, Suzanne was responsible for the launch of several well-known fast moving consumer goods brands.
A thought provoking speaker and published author, Suzanne has run her own business for 15 years. For the past 10 years, she has focused on training and facilitative consulting to create sustainable and profitable businesses starting with purpose and meaning. She has served clients in diverse industries including shopping center management, financial services, technology, heavy equipment, health & fitness, cosmetics, luxury goods, commercial real estate, publishing and industry funds.
Suzanne Mercier knows business, marketing, and engagement. She is able to increase turnover and profitability through significantly increasing employee engagement.
Camille Valvo
Principal Consultant
Camille Valvo is an international corporate emcee, accredited speaker and certified trainer. Born in the USA, educated in Japan, she has resided in Australia since 1983.
Her people credentials span 30 years in frontline staff and management training and customer service in the retail, hospitality and airline industries. She's got stories you couldn't make up! Camille has worked with a diverse group of corporate clients including Shell, Gloria Jeans, Coles Express, David Lawrence, Espirit, Bakers Delight, and Virgin Mobile, as well as the NSW Dept of Education and Training.
In 2001, Camille moved into professional speaking and emcee work, serving the NSW chapter as well as the exec board of the National Speakers Association of Australia. She became President of the NSW chapter in 2006, and recognized in 2007 with the Walter Dickman award for outstanding service to the professional speaking community of Australia.
In the area of presentation and communication skills, Camille offers executive coaching and has developed and delivered facilitator workshops entitled ‘From Dull to Dynamic' for the Australian Institute of Company Directors, and the NSW Dept of Sport and Recreation, to name a few.
A consummate professional, Camille has an interactive, lively facilitation style, which is fun, focused and first class.
Ingrid Poulson
Principal Consultant
Ingrid Poulson has inspired many through her own compelling journey of resilience. She now combines her academic background with her uniquely qualified life experience to build resilience in others. Ingrid holds an MA in Cognitive Science, has recently completed a self-help book on resilience and works with individuals and organisations to equip them with the necessary tools for coping with stress, change and adversity.
Some customers include: NSW Police, New Zealand Police, Federal Police, University of the 3rd Age, Homicide Victim's Support Group, Society of Consumer Affairs Professionals, Parole and Community Corrections Officer Association (PACCOA), South Australian Magistrates conference, Eastern Suburbs Business Enterprise Centre, Penrith Valley and District Business Enterprise Centre, Hunter Business Centre, Armidale and District Business Enterprise Centre.
Linda Bell
Principal Consultant
BSW, Dip Arts, Cert IV TAA, MA (Creative Writing)
Linda is a social worker, coach and trainer with over 15 years experience in adult education. She has designed and delivered programs for numerous organisations for TAFE, NSW Child Protection Council, NSW Benevolent Society and the Petrea King Quest for Life Centre.
Linda believes that success in life springs from an ability to embrace change, adopt an attitude of openness and flexibility and have a willingness to ‘give it a go.'
Ten years ago Linda started to pursue her passion for writing. She is now a published
writer and writing coach. Linda teaches people how to approach and embrace life with an attitude of curiosity and creativity.
Wendy Freeman
Principal Consultant
B Sc(Hons.), M.Psych(Clin), NLPCoach
Wendy Freeman is a psychologist, counsellor, coach and trainer, with over 20 years experience working in tertiary education, women's health, disability, cultural differences and child protection. She has run training programs throughout NSW. In tertiary education her work in counselling and careers psychology has given her insight into the many challenges people face throughout their working life.
Through her work co-facilitating workshops for those facing life-threatening illness at Petrea King's Quest for Life Centre, together with her own experience, Wendy brings personal insight and professional understanding to all the challenging events people may have to face throughout their lives.
Wendy believes that by learning how to choose and develop an optimistic mindset, we can not only build resilience to life's challenges but live our lives with greater exuberance, zest and delight.
Philippa Storey
Principal Consultant
As more and more businesses are discovering, it is more cost-effective to increase sales with an existing customer than to find a new one. According to the Harvard Business Review it is 6 to 8 times more costly to find a new customer than to retain an existing one!
This is what Philippa Storey is passionate about sharing with business people and audiences nationally.
Philippa started her career in marketing and advertising in 1984 and obtained her certificate in Marketing and Business Management in Vancouver, Canada in 1986. Settling in Australia in 1987, she progressed upwards through direct marketing companies and mainstream advertising agencies working with government and blue chip organisations.
Since 1993, Philippa has been assisting companies such as Bendigo Bank, Mortgage Choice, Toshiba, OSRAM, Nu Skin Enterprises, RetireInvest, Tick Yes, Castrol, Parbury Building Products, Alsco Linen, IPC Magazines, Lancaster Cosmetics, ENZED, and a host of others in focusing on building customer relationships and developing loyalty programs to increase revenue and profits.
Philippa is a sought after speaker, trainer and facilitator on customer retention and loyalty marketing and has presented for Australia Post, Business Sydney, The Australian Hotels Association, NSW Chamber of Commerce, Pan Pacific Direct Marketing Expo, First National Real Estate, the Business Enterprise Centres, Australian Business Limited and IIR Conferences.
Philippa is dedicated to helping companies capture and harvest their most valuable resource - their existing customers!