Telephone Sales Techniques
Overview
Obtain optimum results from your phone calls through an interactive, friendly and intelligent telephone selling strategy.
Who should attend
Those who use the telephone as an essential tool to communicate with customers and prospects.
Course objectives
By the end of this highly practical and interactive course will be able to:
- Become more confident when selling over the phone to existing or potential customers
- Establish strong and profitable customer relationships over the phone
- Create a telephone prospecting plan to ensure maximum return from your efforts
Course content
Introduction to Telesales Techniques
- Identifying the skills required for telesales with results
- Identifying your strengths and weaknesses on the phone
- Knowing the do's and don'ts of telephone communication
Plan and Prepare the Call
- Identifying and understanding your prospect
- Creating a prospecting plan
- Setting a checklist, objectives and targets
Make the Call
- Creating interest and building trust
- Using questioning and listening skills effectively
- Overcoming tough objections for positive outcomes
- Gaining commitment and closing the call
Win the Sale
- Presenting clearly the benefits of the product
- Listening carefully to the client
- Managing the conversation
- Identifying the buying signals
- Know how and when to conclude
Duration
Two day workshop
$965.00 +GST per person
Training Delivery Options
- Single public program booking (two day workshop)
- Price for in-house program available on request
- One on one or small group corporate coaching available
Please contact Katrena Friel at BSI Learning on 02 9993 0703 to discuss your program needs.